Refund policy
Overview
At ShopversePro, customer satisfaction is our highest priority. We want every purchase to meet your expectations. If for any reason you are not completely satisfied with your order, we offer a 30-day free return and refund policy.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
Products may be returned within 30 calendar days from the date of delivery.
To qualify for a return:
- The item must be unused or only minimally used.
- The item must be returned in its original condition.
- The item should include original packaging whenever possible.
- Proof of purchase must be provided.
Free Returns
ShopversePro provides free returns worldwide.
Customers who wish to initiate a return should contact our support team before sending any item back.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photographs showing the problem
Upon verification, we may offer:
- Full refund
- Replacement product
- Store credit
Refund Process
Once returned items are received and inspected, customers will receive notification regarding approval of their refund.
Approved refunds will be processed to the original payment method.
Refund processing times typically range from 5–10 business days depending on the payment provider.
Non-Returnable Items
The following may not be eligible for return:
- Gift cards
- Final-sale products
- Personalized or custom-made items
- Items damaged due to misuse
Contact
For return requests, please contact: